Job in Zong Pakistan (Key Account Manager)

Job Purpose:

To retain, service & grow large & SME accounts

Job Responsibilities:

·         Achievement of assigned regional sales & service targets

·         Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints

·         Responsible for providing monthly invoices to the tagged portfolio & billing collection management

·         Timely identification of problems and duly managing customer service establishments that leads to new referrals

·         Revenue assurance as per management assigned targets

·         Ensure smooth customer handling and customer experience management

New Business Development:

·         Responsible for gross adds in existing base for a full range of voice, mobile data and ESS solutions to the client base

·         Seeking new business ventures

·         Developing customized solutions for corporate sector

·         Ensuring the clearance of outstanding amounts from existing customers

·         Developing customized solutions for corporate sector

·         Meeting monthly assigned sales targets

·         Exploring and driving new growth avenues through existing client base

Customer Retention/CHURN:

·         Prevention, retention & churn management for assigned portfolio

·         Meet the assigned churn targets

·         Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams

Education:

·         Minimum Bachelors’ degree in Business Administration or any other relevant domain

Work Experience:

·         At Least 06-07 years of relevant work experience

Skills - Generic:

·         Innovative & proactive

·         Self-motivated & flexible

·         Excellent communications skill

·         Good written communication skills, must be able to write professional emails for internal & external customers

Skills - Job Specific:

·         Analytical, Negotiation, Relationship building & Customer engagement skills

·         Problem solving & customer engagement approach

·         Computer Proficient, specifically Microsoft Excel

·         Must be good with numbers

·         Able to compare telecom operator packages & able to show the comparative advantages to customers

 

https://careers.zong.com.pk/Careers/Job/Detail/NzA4MjQ%3d